Published on July 27th, 20160
8 Terms You’ll Want to Know About
We at TINA.org spend a lot of time reading through these policies, which are often lengthy, deadly dull, confusing and sometimes difficult to find. The thing is, because they are lengthy, deadly dull, and sometimes difficult to find, many consumers don’t read them before they agree to them. And if they do, they often can also be confusing. So, here’s a primer on what some terms and sections mean that we have found in policies we have reviewed that you may not want to agree to after all.
1. Arbitration Agreements
You can’t sue.
2. Third Party Data Sharing
Your information can be used by anyone the company has an agreement with.
3. Negative Option
You have just signed up for repeated deliveries and your credit card will be continually charged.
4. Customer Reviews
5. Location tracking
You’ve given them permission to pinpoint where you are and perhaps also to give that information to other users or advertisers.
7. Returns and Exchanges
Lots of strings found in these sections that aren’t mentioned upfront, such as that you must return the product in the condition it was received – which means you can’t have opened it – or the return is subject to a restocking fee, or you have to have returned it within 30 days of ordering it, not from 30 days of when you received it.
8. And lastly, the company can change its terms at any time with no notice to customers.
For more on use policies, see our Terms of Surrender posts here.