August 6th, 2018
July 2018: This case was transferred to federal court. (Case No. 18-cv-6480, C. D. CA.) June 2018: A false advertising class-action lawsuit was filed against Charter Communications and Spectrum Management. Specifically, the complaint alleges that the companies misleadingly promise residential internet speeds that it cannot reliably provide. Plaintiffs also claim that the companies falsely represent
July 9th, 2018
A class-action lawsuit was filed against Cox Communications for allegedly falsely advertising its residential internet services. Specifically, the complaint alleges that the company advertises “blazing fast” and “reliable” internet speeds that it does not deliver. In addition, plaintiffs claim that the company falsely promises that consumers who purchase residential internet services will not be bound
January 5th, 2017
Company promises to ditch several print and online ad claims following review.
September 29th, 2016
In September 2016, a class-action lawsuit was filed against Frontier Communications for allegedly misrepresenting the cost of its Internet services by omitting installation charges, activation fees, or other additional fees from the advertised prices. According to the complaint, the Internet services actually cost “over seven times the advertised price.” (Ayer et al v. Frontier Communications
March 10th, 2016
A false advertising class-action lawsuit was filed against Gogo LLC in January 2016. Among other things, the complaint alleges that the company markets passes, subscriptions and plans for in-flight Internet access as continuous, reliable, secure, safe, and comparable to ground-based services when such claims are not true. (Salameno et al v. Gogo Inc. and Gogo
October 14th, 2015
February 2016: This case was voluntarily dismissed , along with two other similar lawsuits against Local Lighthouse that were previously consolidated with this case. July 2015: A class-action lawsuit was filed against Local Lighthouse, Corp. (a company providing Internet marketing and search engine optimization services) for, among other things, allegedly falsely representing that it is
March 20th, 2019
AT&T says it’s not making a comparison to cable. NAD says differently.
April 18th, 2016
Is your bank giving out information on changes to your credit card accounts?
May 8th, 2014
Google, Facebook, Twitter, and AOL launch TrustInAds.org.
October 24th, 2011
There are many considerations when it comes to choosing an Internet service provider – type (cable, dial-up, DSL, or satellite), speed, price, hardware needed, reliability, and level of support. When looking for home Internet service, the most important thing to do is to read the fine print. All those splashy ads or telemarketing calls for
March 6th, 2014
Don’t fall for these top frauds. Arm yourself with info this National Consumer Protection Week.
February 28th, 2013
Identify theft again leads the way with the most filed complaints in 2012.
September 23rd, 2019
September 2019: This case was transferred from state court to federal court. (Case No. 19-cv-652, D. UT.) August 2019: A class-action lawsuit was filed against Comcast for allegedly misleadingly representing that the monthly price of Xfinity Extreme Triple Play does not change for consumers who sign up for “lifetime” contracts for their cable, internet, and
July 8th, 2019
In June 2019, a class-action lawsuit was filed against Cablevision for allegedly failing to properly notify Optimum customers of changes to its cancellation policy and billing practices that require customers who cancel their Optimum cable, internet, and television services within a billing period to pay for the entire 30-day billing cycle. (Presser et al v.
September 10th, 2018
TINA.org investigated Stream Gas & Electric, Ltd. (“Stream”), a Texas-based multi-level marketing company that resells electricity and gas to customers, as well as wireless phone and personal protective services, and found that the company and its distributors are engaged in a deceptive marketing campaign. Specifically, TINA.org’s investigation revealed that Stream and its distributors are using a plethora of
August 30th, 2018
Experts weigh in on how to avoid being a victim of these latest campus scams.
July 18th, 2018
ISPs battle over who’s the real Pinocchio.
June 14th, 2018
TINA.org investigated Team National, Inc., a Florida-based multi-level marketing company that sells discounts for a variety of third-party products and services, and found that the company and its distributors are engaged in a deceptive marketing campaign. Specifically, TINA.org’s investigation revealed that Team National and its distributors are using a plethora of deceptive, atypical, and unsubstantiated income claims
May 25th, 2018
Being the best means more than just being the fastest.
May 15th, 2018
In May 2018, a false advertising class-action lawsuit was filed against CenturyLink – a telecommunications company — for allegedly charging its customers higher prices than those it advertises. Specifically, the complaint claims that the company promotes fixed monthly rates for internet and telephone services when, according to the plaintiffs, the company then charges higher rates