Apple’s iPhone Upgrade Program

In September 2016, a class-action lawsuit was filed against Apple for allegedly misleadingly marketing that consumers who sign-up for the iPhone Upgrade Program and make monthly payments can upgrade their iPhones each year when, in reality, program members who tried to upgrade to the new iPhone 7 and 7 Plus in September 2016 were required to wait weeks or months for new phones. In addition, their eligibility for upgrades in the future is limited by the terms of the program, including that members are required to make twelve payments before upgrading to a new phone (i.e., customers who get a phone in November 2016 are not eligible to get another new phone until November 2017). (Frank et al v. Apple Inc., Case No. 16-cv-5217, N. D. CA.)

For more information about other class-action lawsuits filed against Apple and TINA.org’s coverage of the company, click here.

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