Status & Updates

November 18, 2015: sends a letter to the company notifying it of the continuous problem in an effort to prompt Bob’s to fully and immediately correct the issues throughout all of its stores.

October-November 2015: continues its investigation, visiting several Bob’s store locations in Connecticut and finding that deceptive marketing of the “interest free” financing offer is still in use despite the company’s assurances to the Connecticut Department of Consumer Protection.

May 6, 2015: Connecticut’s Department of Consumer Protection informs that after investigating Bob’s Discount Furniture, the Department requested that the company make revisions to the signs promoting the “interest free” financing offer, as well as the monthly invoices sent to customers.

December 1, 2014: William Rubenstein, Connecticut’s Commissioner of Consumer Protection, stated in an email to that the Department of Consumer Protection has opened an investigation regarding Bob’s Discount Furniture’s “interest free” financing offer.

November 19, 2014: sends complaint letter to Connecticut Attorney General and Connecticut Department of Consumer Protection asking them to take action to halt Bob’s deceptive marketing.

October 27, 2014: responds to Bob’s provision of documents and reminds the company that will notify government regulators unless it makes timely changes to its point-of-sale marketing of “interest free” financing.

October 2, 2014: Bob’s Discount Furniture provides some documentation (e.g., training materials, credit forms, etc.) in response to’s warning letter, none of which contradict’s findings.

September 22, 2014: sends warning letter to Bob’s Discount Furniture.

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