Status & Updates

November 18, 2015: TINA.org sends a letter to the company notifying it of the continuous problem in an effort to prompt Bob’s to fully and immediately correct the issues throughout all of its stores.

October-November 2015: TINA.org continues its investigation, visiting several Bob’s store locations in Connecticut and finding that deceptive marketing of the “interest free” financing offer is still in use despite the company’s assurances to the Connecticut Department of Consumer Protection.

May 6, 2015: Connecticut’s Department of Consumer Protection informs TINA.org that after investigating Bob’s Discount Furniture, the Department requested that the company make revisions to the signs promoting the “interest free” financing offer, as well as the monthly invoices sent to customers.

December 1, 2014: William Rubenstein, Connecticut’s Commissioner of Consumer Protection, stated in an email to TINA.org that the Department of Consumer Protection has opened an investigation regarding Bob’s Discount Furniture’s “interest free” financing offer.

November 19, 2014: TINA.org sends complaint letter to Connecticut Attorney General and Connecticut Department of Consumer Protection asking them to take action to halt Bob’s deceptive marketing.

October 27, 2014: TINA.org responds to Bob’s provision of documents and reminds the company that TINA.org will notify government regulators unless it makes timely changes to its point-of-sale marketing of “interest free” financing.

October 2, 2014: Bob’s Discount Furniture provides some documentation (e.g., training materials, credit forms, etc.) in response to TINA.org’s warning letter, none of which contradict TINA.org’s findings.

September 22, 2014: TINA.org sends warning letter to Bob’s Discount Furniture.

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