In March 2017, a class-action lawsuit
was filed against Direct Energy Services, LLC for allegedly deceptively advertising low, temporary fixed rates without adequately disclosing its variable rate pricing structure. According to the complaint, Direct Energy customers often pay more for energy than they would have if they stayed with their traditional energy supplier. (Plaintiffs filed an amended complaint
in May 2017.)(Forte et al v. Direct Energy Services, LLC
, Case No. 17-cv-264, N. D. NY.)
For more information about other class-action lawsuits against energy suppliers and TINA.org’s coverage of the companies, click here.