Complaint Status & Updates
October 2, 2013: TINA.org withdraws its complaints to federal and state authorities regarding NourishLife’s deceptive marketing of Speak, indicating that the only remaining concern is the level of vitamin E in the supplement.
September 18-24, 2013: TINA.org corresponds with NourishLife’s lawyer to obtain verification that the false and deceptive statements on the Speak packaging have been removed. NourishLife’s lawyer responds by providing documentation showing the changes being made to the product’s packaging and promotional brochure.
September 2013: ApraxiaResearch.com, the seemingly independent site devoted to apraxia that is actually owned by NourishLife, is no longer available.
August 27-29, 2013: NourishLife edits the Speak website again to remove/edit many of the testimonials that contain speech delay treatment claims.
August 2013: The National Advertising Division has taken action against NourishLife and has recommended that the company discontinue certain advertising claims for Speak. As a result, the company notified NAD that it has permanently discontinued the following claims:
- “Promotion of a healthy inflammatory response”
- “Pharmaceutical Grade”
- See benefits “as soon as the first week.”
- “Others notice advances in speech coordination after several weeks.”
- “The combination of omega-3 within vitamin E together had a dramatic impact on these children’s symptoms, not only helping with speech, but also improved eye contact and helping to improve pain sensation.”
- “A patented nutritional therapeutic formulation designed for the treatment of apraxia.”
In addition, NAD found that the company’s “evidence was insufficient to support the remaining claims at issue” and recommended that the company:
- discontinue its claim that Speak products provide nutritional support of verbal and motor skills and normal and healthy speech development and reduce oxidative stress;
- discontinue its claim that “mounting clinical evidence and hundreds of parental reports indicate this special blend of nutrients provides targeted benefits;”
- discontinue product efficacy claims made in testimonials;
- clearly and conspicuously disclose at www.apraxiaresearch.com that the website is owned and operated by NourishLife.
As of August 14, 2013 (the date of NAD’s press release), the company had not yet complied with these recommendations.
July/August 2013: NourishLife edits its SpeechNutrients website to remove the term “pharmaceutical grade” when referring to the ingredients in Speak. The website now refers to “all-natural” ingredients and “the highest quality oil available.”
June 24, 2013: TINA.org sends follow-up letters to the FTC, FDA, and Illinois Attorney General notifying each agency of Portugal’s decision regarding the European marketing of Speak by Portuguese marketer, ANEID Pharmaceutical Products, and renewing its request that the agencies take action to end the deceptive marketing of the product in the U.S.
June 2013: NourishLife removes its reference throughout the Speak website to the company’s alleged A+ rating from the BBB.
June 11, 2013: TINA.org sends a second letter to the BBB of Chicago & Northern Illinois notifying it that NourishLife continues to claim on its SpeechNutrients website that it has an A+ rating from the BBB, and urging it to do whatever is necessary to dispel the notion that the BBB fully supports NourishLife’s business practices.
May 2013: After an investigation prompted by TINA.org’s complaint, the Portuguese advertising authority, Instituto Civil da Autodisciplina da Publicidade (ICAP), issues a formal decision regarding the European marketing of Speak by Portugal-based marketer, ANEID Pharmaceutical Products. ICAP’s decision states:
- Speak cannot be advertised as “patented” because there is no patent for the formula.
- The claim that the nutrients in Speak have been shown to improve speech is “unproven, misleading, [and] abuses the consumers’ lack of knowledge and experience,” and thus should not be made.
- Speak is a medication.
April 4, 2013: The BBB changes its rating of NourishLife from A+ to “No Rating.”
April 2013: NourishLife starts making changes to its SpeechNutrients website as a result of TINA.org’s efforts (though it still has a long way to go). For example:
- NourishLife amends some (but not all) pages on its SpeechNutrients website to reflect the true nature of the status of the patent. In certain places, the website now says the speak™ formula is “patent pending” rather than “patented.” (Similarly, language regarding the patent was removed from SpeechNutrients’ Facebook page.) However, the SpeechNutrients Accreditations page, for example, still refers to a “formulation patent.” In addition, the images on the site of the product packaging still say “The only patented omega-3 and vitamin E formulation developed by a pediatrician to support normal and healthy speech development and maintenance.”
- NourishLife removes the reference to receiving the BBB Complaint Free Award from its SpeechNutrients website.
- NourishLife adds the following disclaimer at the top of its testimonials page: “No representation has been made that the photos used are the actual photos of our families. In cases where a family requests to protect its privacy, a stock photo may be used.”
March 27, 2013: TINA.org sends complaint letters to the FTC, FDA, and Illinois Attorney General. TINA.org also sends notification letters to the BBB, Children’s Hospital & Research Center Oakland, and Dr. Claudia Morris.
March 19, 2013: TINA.org sends a letter to NourishLife’s president, Mark Nottoli, requesting that the company stop its deceptive marketing and alert its customers to the misleading claims within one week. NourishLife did not comply with TINA.org’s requests.