Honolulu Office of Consumer Protection (main office)
Leiopapa A Kamehameha Building
235 South Beretania Street, Suite 801
Honolulu, Hawaii 96813
Hilo Office of Consumer Protection
120 Pauahi Street, Suite 212
Hilo, Hawaii 96720
Wailuku Office of Consumer Protection
2145 Wells Street, Suite 106
Wailuku, Maui 96793
To file a complaint online, click here.
Department of Commerce and Consumer Affairs Consumer Resource Center Phone Numbers
Oahu 808-587-4272 (press 3 at the menu)
Maui 808-984-2400 (ext. 7 – 4272#)
Hawaii 808-974-4000 (ext. 7 – 4272#)
Kauai 808-274-3141 (ext. 7 – 4272#)
Lanai/Molokai 1-800-468-4644 (ext. 7 – 4272#)
For a full list of various office addresses and phone numbers, click here.
To file a complaint by phone, call:
Consumer Resource Center 808-587-4272 (press 1 at the menu)
From Maui 984-2400 (ext. 7 – 4272)
From Hawaii 974-4000 (ext. 7 – 4272)
From Kauai 274-3141 (ext. 7 – 4272)
From Lanai/Molokai 1-800-468-4644 (ext. 7 – 4272)
For information about prior complaints, call 808-587-4272 (press 1 at menu).
Here’s a snapshot of Hawaii’s laws regarding deceptive advertising:
Hawaii Revised Statutes § 481A-3: Lists a number of acts that are deemed deceptive trade practices, including, but not limited to, advertising goods or services with the intent not to sell them as advertised.
Some of the penalties that fraudulent or deceptive advertisers may suffer in Hawaii include:
- The cost of reasonable attorney’s fees of the person suing, but only if the advertiser acted intentionally (Hawaii Revised Statutes § 481A-4).
Small Claims Court in Hawaii
If you’re not trying to recover big bucks, but rather just trying to recoup the money you spent on a product or service after being duped by a false ad, then you might consider filing a lawsuit in Small Claims Court.
For general info about filing a lawsuit in Small Claims Court, click here.
For info on how to file a Small Claims lawsuit in Hawaii, click here.
Researching Consumer Complaints
The state’s Office of Consumer Protection within its Department of Commerce and Consumer Affairs maintains a searchable online database of consumer complaints filed against businesses in the state. If the state is investigating a company, information in the database may be limited, but consumers can call the department at this number — (808) 587-3222 — with further questions.
For DCCA requests:
Department of Commerce and Consumer Affairs
335 Merchant Street, Room 310
Honolulu, Hawaii 96813
For RICO complaint records:
Regulated Industries Complaints Office
235 S. Beretania, 9th Floor
Honolulu, HI 96813
Fax: (808) 586-2670
Attention: Consumer Projects Attorney
**Please note that this page is informational only and does not take the place of legal advice. Please also note that the above summary is meant to provide a brief look at the laws in Hawaii, and not a comprehensive list.
A court order that requires a person or company to do a particular act or to refrain from doing a particular act. Example? A court order prohibiting a company from using an ad that’s been deemed deceptive.