Who Can You Complain to in Illinois?

Office of the Illinois Attorney General
Consumer Protection Bureau
500 South Second Street
Springfield, IL 62706

Chicago Consumer Fraud Hotline: (800) 386-5438
Springfield Consumer Fraud Hotline: (800) 243-0618
Carbondale Consumer Fraud Hotline: (800) 243-0607

To file a complaint online, click here.

Illinois’s Laws

Here’s a snapshot of the laws in Illinois regarding deceptive advertising:

815 Illinois Compiled Statutes (“ILCS”) 510/2
: Lists a number of acts that are deemed deceptive trade practices, including, but not limited to, advertising goods or services with the intent not to sell them as advertised.

Possible Penalties

Some of the penalties that fraudulent or deceptive advertisers may suffer in Illinois include:

  • The cost of reasonable attorney’s fees of the person suing, but only if the advertiser acted intentionally (815 ILCS 510/3);

Small Claims Court in Illinois

If you’re not trying to recover big bucks, but rather just trying to recoup the money you spent on a product or service after being duped by a false ad, then you might consider filing a lawsuit in Small Claims Court.

For general info about filing a lawsuit in Small Claims Court, click here.

For info on how to file a Small Claims lawsuit in Illinois click here.

Researching Consumer Complaints

To obtain copies of complaints consumers have filed against a business, you can send a Freedom of Information request to:

Illinois Office of the Attorney General
500 South St.
Springfield, IL 62706

A sample Freedom of Information request can be found here.

**Please note that this page is informational only and does not take the place of legal advice.  Please also note that the above summary is meant to provide a brief look at the laws in Illinois, and not a comprehensive list.

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The chief law enforcement official in each one of the 50 states; also refers to the person heading the federal government’s Justice Department

A court order that requires a person or company to do a particular act or to refrain from doing a particular act. Example? A court order prohibiting a company from using an ad that’s been deemed deceptive.

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