JustFly, FlightHub

June 8th, 2017

Momentum Ventures, the operator of JustFly.com and FlightHub.com, says it has taken steps to ensure that advertised base fares on the booking sites include all airline fuel charges after a competitor, CheapOair, accused the company of hiding the cost of filling up in taxes tacked onto a low, initial ticket price.

Momentum Ventures will also drop claims that the travel sites offer the “cheapest” flights and “best prices” in response to a NAD inquiry sparked by CheapOair’s challenge to the marketing.

In addition, Momentum Ventures will make changes to the marketing of its cancellation policies to better disclose that consumers’ ability to cancel reservations for free expires four hours after booking and that their ability to cancel up to 24 hours after booking comes at a cost of $19.99 per passenger.

Find more of our coverage on travel here.

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The National Advertising Division, or NAD, is an investigative unit of the advertising industry’s system of self-regulation. It is administered by the Council of Better Business Bureaus. NAD asks advertisers to substantiate or change their claims in advertisements. As part of a voluntary system of self-regulation, however, its recommendations can be ignored by the offending advertisers. In those instances, NAD refers the offender to federal consumer protection agencies.

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