L.L. Bean’s 100% Satisfaction Guarantee

June 2018: A federal judge dismissed the Bondi case for lack of standing and failure to state a claim upon which relief could be granted.

February – May 2018: Multiple class-action lawsuits were filed against L.L. Bean regarding its 100% Satisfaction Guarantee in which it promised that consumers who were not 100% satisfied with products could return them at any time. Specifically, the complaint alleges that L.L. Bean promised that the 100% Satisfaction Guarantee had “no conditions” and “no end date” and then, in February 2018, L.L. Bean announced that it replaced its 100% Satisfaction Guarantee warranty with a limited one-year warranty that is subject to numerous exceptions and qualifications. Click on the links to read the complaints.

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