Published on June 19th, 20130
Laura Mercier Tinted Moisturizer
• “The #1 selling Tinted Moisturizer.*”
*Based on The NPD Group, Inc. U.S. volume sales in prestige retail YE 2012.
In other words, it was the #1 selling tinted moisturizer at high-end retail stores, and perhaps not the true best-selling tinted moisturizer in all stores combined.
NAD reviewed the ads and determined that disclosure about what “#1 selling” really meant was not clear in print ads, and advised Gurwitch to change their marketing. Gurwitch pledged to take the NAD’s recommendations “into consideration.”
Consumers should be suspicious of any “best-selling*” claims that are limited by an asterisk.
The National Advertising Division, or NAD, is an investigative unit of the advertising industry’s system of self-regulation. It is administered by the Council of Better Business Bureaus. NAD asks advertisers to substantiate or change their claims in advertisements. As part of a voluntary system of self-regulation, however, its recommendations can be ignored by the offending advertisers. In those instances, NAD refers the offender to federal consumer protection agencies.