Who Can You Complain to in Massachusetts?

Consumer Protection Division
Office of the Attorney General
One Ashburton Place
Boston, MA 02108

To file a complaint online, click here.

Massachusetts’s Laws

Here’s a snapshot of the laws in Massachusetts regarding deceptive advertising:

General Laws of Massachusetts Chapter 93A, § 1 & 2: Makes it unlawful to use any unfair or deceptive acts or practices in connection with advertisements.

General Laws of Massachusetts Chapter 266, § 91: Prohibits the use of advertisements that contain untrue, deceptive, or misleading statements or representations.

Possible Penalties

Some of the penalties that fraudulent or deceptive advertisers may suffer in Massachusetts include:

Small Claims Court in Massachusetts

If you’re not trying to recover big bucks, but rather just trying to recoup the money you spent on a product or service after being duped by a false ad, then you might consider filing a lawsuit in Small Claims Court.

For general info about filing a lawsuit in Small Claims Court, click here.

For info on how to file a Small Claims lawsuit in Massachusetts, click here.

Researching Consumer Complaints

To obtain copies of complaints consumers have filed against a business, you can send Freedom of Information requests to:

Massachusetts Attorney General
Division of Consumer Protection
One Ashburton Place
Boston, MA 02108-1518

Massachusetts Office of Consumer Affairs and Business Regulation
Commonwealth of Massachusetts
10 Park Plaza, Suite 5170
Boston, MA 02116

A sample Freedom of Information request can be found here.

**Please note that this page is informational only and does not take the place of legal advice.  Please also note that the above summary is meant to provide a brief look at the laws in Massachusetts, and not a comprehensive list.**

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The chief law enforcement official in each one of the 50 states; also refers to the person heading the federal government’s Justice Department

A court order that requires a person or company to do a particular act or to refrain from doing a particular act. Example? A court order prohibiting a company from using an ad that’s been deemed deceptive.

Compensation for losses that are proven to have occurred.

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