MyFord Touch and MyLincoln Touch

March 2019: A federal judge granted preliminary approval of a class-action settlement that would resolve this lawsuit. According to the settlement terms, Ford agreed to provide each class member with one of the following forms of monetary compensation:

  • A cash award for repairs to MyFord Touch software. (Class members who submit claims may receive $100 for one repair, $250 for two repairs, $400 for three or more repairs, or a full refund if they have evidence of the amount that they paid for repairs; class members who don’t submit claims but are identified by Ford records as someone who had software repairs performed may receive $55.);
  • A $45 cash award if they were not satisfied with the performance of the MyFord Touch software two or more times; or
  • A $20 cash award if they owned or leased a vehicle but did not have software repairs performed.

In addition, the company agreed to make the most current update to the MyFord Touch software available to class members for free for six months and that Ford dealers will address issues with the updated software for one year. A final fairness hearing is scheduled for November 21, 2019. For more information, go to https://www.myfordtouchclassaction.com/.

2013: A false advertising class-action lawsuit was filed against Ford for allegedly misleadingly marketing its infotainment systems, MyFord Touch and MyLincoln Touch, as enhancing the safety and convenience of vehicles by allowing users to operate various features and systems – including audio systems, GPS navigation technology, and cameras – in their vehicles when, according to the plaintiffs, the systems freeze and crash resulting in drivers being unable to operate the features. (The complaint was originally filed in 2013 and amended in 2015.) (In Re MyFord Touch Consumer Litigation, Case No. 13-cv-3072, N. D. CA.)

For more of TINA.org’s coverage of the marketing of features in automobiles, click here.

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