November 28th, 2016
After purchasing a desktop memory component from Newegg for $87.99 on Nov. 17, the reader, who said he knew of the company’s price match guarantee, said he found the same part on the website discounted at $79.99 on Nov. 23. An email from Newegg that day reiterated its pricing program, stating in part:
Spot a lower price any time on Newegg during Black November & we’ll match it.
But when the reader attempted to make use of the price match promotion, he said a Newegg customer service representative told him that the promotion was void from Nov. 21 to Nov. 30 because of scheduled Black Friday and Cyber Monday sales on the website during that time. TINA.org did some digging and found these details buried in the terms on Newegg’s website.
But the reader noted that, in the email, “there was no (asterisk) or any other indicator in the statement (“Spot a lower price…”) that other terms applied.” It was, in the reader’s words, “just a blanket unequivocal statement.”
We reached out to the company but have not yet heard back.
Find more of our coverage on holiday shopping here.