Office of Attorney General
Bureau of Consumer Protection
15th Floor, Strawberry Square
Harrisburg, PA 17120
Consumer Protection Hotline: (800) 441-2555
To file a complaint online, click here.
Here’s a snapshot of Pennsylvania’s laws regarding deceptive advertising:
73 Pennsylvania Statutes §§ 201-2 and 201-3: Lists a number of unfair or deceptive acts that are deemed to be unlawful, including, but not limited to, advertising goods or services with intent not to sell them as advertised.
Some of the penalties that fraudulent or deceptive advertisers may suffer in Pennsylvania include:
- The return of money or property acquired by the unlawful advertising (73 Pennsylvania Statutes § 201-4.1);
- Up to $5,000 per violation of an injunction or other court order; (73 Pennsylvania Statute Section 201-8(a))
- Up to $1,000 per willful violation of the laws against deceptive advertising, or $3,000 per willful violation if the victim is 60 years of age or older (73 Pennsylvania Statutes § 201-8(b)).
Small Claims Court in Pennsylvania
If you’re not trying to recover big bucks, but rather just trying to recoup the money you spent on a product or service after being duped by a false ad, then you might consider filing a lawsuit in Small Claims Court.
For general info about filing a lawsuit in Small Claims Court, click here.
Researching Consumer Complaints
Pennsylvania does not make consumer complaints provided to the state Attorney General available to the public.
**Please note that this page is informational only and does not take the place of legal advice. Please also note that the above summary is meant to provide a brief look at the laws in Pennsylvania, and not a comprehensive list.**
The chief law enforcement official in each one of the 50 states; also refers to the person heading the federal government’s Justice Department
A court order that requires a person or company to do a particular act or to refrain from doing a particular act. Example? A court order prohibiting a company from using an ad that’s been deemed deceptive.