Personnel Concepts

January 11th, 2019

Recently our office received this slip of official-looking mail marked “2019 Update Notice” urging us to purchase a labor law poster to avoid potential penalties for non-compliance with federal and state posting regulations. Sounds pretty bureaucratic, right? And yet the “notice” does not come from the government.

The sender is Personnel Concepts, a company that makes labor law posters that has for years stuffed the mailboxes of employers with solicitations that are designed to look like they come from Uncle Sam. In the letter we received, the only clear indication that it was not from the government was this sentence, buried in the middle of a long column of text:

Our firm is a non-government publisher of copyrighted compliance poster compilations that are intended to help employers meet their legal obligations under labor law posting regulations.

Below this, there is the following disclaimer: “This is not an invoice. (Sure looks like one, see above.) You are under no obligation to pay.”

In fact, several have paid and been billed more than what they were expecting to pay. Three complaints to the BBB in just the last 30 days allege overcharging by Personnel Concepts, including one involving an order for three posters for $60 that ballooned to $600. More than 400 complaints against Personnel Concepts have been filed with the BBB in the last three years. Consumers have also complained about harassing phone calls.

Shipping and processing included, a laminated labor law poster from Personnel Concepts would have cost us around $20 (we think). But we quickly found several federal and state labor law posters available to download for free on our home state’s department of labor website. And who can argue with free?

Find more of our coverage on government imposters here.

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2 Responses to Personnel Concepts

  1. Kenneth S. says:

    And how did the $60 balloon to $600? And one cannot
    download a poster, you’d still need a capable printer
    plus laminator. I don’t get it; they disclaimed their
    scheme plainly; yet there were some complaints, some
    feux pas misunderstandings? ‘Not a major beef BUT yet
    we love what you’re doin’ fer us, TINA.ORG!

  2. Devon G. says:

    This is an absolute scam. They called to confirm the order, which I thought was weird, but whatever. They lied to me about what my boss ordered and what should have been a $25 order ended up being well over $200. They also lied to me about what we needed. I work for an employment lawyer so my boss knew what we need to have up in the office. We called to cancel the order and they refused saying that it had already been shipped, but the tracking information said that the label had been created and that it had not been shipped yet. They did say that we could refuse the package when it arrived and we could get a full refund. I was annoyed, but decided not to fight it anymore. About an hour ago my unwanted package was delivered in a tube without a top on it. The only way to refuse a package is if it is unopened. Since it arrived unopened we couldn’t refuse it. I went to the post office to see if there was some loophole and they said that since I couldn’t prove it arrived open, there was nothing they could do. Since it arrived open, the posters were damaged. I called Personnel Concepts to get a refund for damaged product, but they said that they were not responsible for any damaged product and refused to give us a refund. They said that if we paid out of pocket to send it back that they would give us a refund. However we’re mad because they lied to us about what we need and what we ordered. It is wrong that they lied and it is wrong that they refused to cancel the shipment and it is wrong that they are expecting us to pay for a damaged product that we didn’t even want to begin with.

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