May 11th, 2016
“After choosing (a floral arrangement) for $19.99 and submitting all info including credit card payment, I learned the final cost would be over $54,” the reader said in an email to TINA.org.
What happened? The total more than doubled because advertised prices on ProFlowers.com do not include the cost of delivery, which varies widely depending on when you want your flowers to arrive, a TINA.org review found.
For example, there’s an additional $7.99 to $19.99 charge for Saturday deliveries, and that’s on top of a standard delivery fee on all orders that ranges from $7.99 to $39.99. There’s also a service charge ($12.99 to $29.99) and a care and handling charge ($2.99) that are not made public on webpages where consumers browse bouquets. (In fact, these charges are only revealed after a customer picks a delivery date, whereupon they are taken to their shopping cart where the disclosure is made.)
TINA.org also found numerous instances in which the cost of the vase in the photo was not factored in to the advertised price of the arrangement. Depending on style, vases cost an added $9.99 to $19.99 — another charge you may not have been expecting to pay.
TINA.org reached out to ProFlowers for comment. The company has not responded.
Find more of our coverage on flowers here.