Published on December 6th, 20170
Suave Essentials Body Wash
While the Unilever-owned brand claims on product packaging that the body wash emits a fragrance “as appealing as” competing (and more expensive) Bath & Body Works products, the preference study on which those statements are based is “fatally flawed,” says the National Advertising Review Board (NARB).
NARB took up an inquiry into Unilever’s marketing after the consumer goods giant appealed a NAD decision that it discontinue the Bath & Body Works fragrance comparisons. Unilever had argued that the statements amounted to puffery and thus were not objectively provable claims.
But NARB disagreed and upheld NAD’s recommendation, saying in a release:
[T]he preference study did not show that each Suave body wash variant was preferred over the Bath & Body Works variant to which it was compared … [T]he study was fatally flawed because the information submitted by Unilever did not show that the study was conducted on a sample of consumers representing major geographic regions.
NARB also confirmed NAD’s recommendation that Unilever remove a video from its website and YouTube page that similarly misrepresented consumer preference for Suave Essentials body wash over comparable Bath & Body Works products. Unilever said it would comply with both of NARB’s holdings.
Find more of our coverage on personal care products here.
The National Advertising Division, or NAD, is an investigative unit of the advertising industry’s system of self-regulation. It is administered by the Council of Better Business Bureaus. NAD asks advertisers to substantiate or change their claims in advertisements. As part of a voluntary system of self-regulation, however, its recommendations can be ignored by the offending advertisers. In those instances, NAD refers the offender to federal consumer protection agencies.