Synapse Group’s Automatic Renewals of Magazine Subscriptions
January 2019: Plaintiffs filed an amended complaint similarly alleging that the company fails to adequately disclose the terms and conditions of its automatic renewal and continuous service agreements resulting in consumers being charged without their consent. (Case No. 37-2018-00032240, California State Court – San Diego)
October 2018: This case was remanded back to state court.
August 2018: This case was transferred to federal court. (Cruz et al v. Synapse Group, Inc. and SynapseConnect, Inc., Case No. 18-cv-1775, S. D. CA.)
June 2018: A class-action lawsuit was filed against Synapse Group and SynapseConnect for allegedly misleadingly representing that consumers who fill out an online survey will receive a monetary award when, according to the plaintiffs, the reward is merely an opportunity to order magazines for a specific period of time. In addition, plaintiffs claim that the companies fail to adequately disclose that they automatically renew these subscriptions at the end of the term resulting in consumers being charged without their consent and that the companies make it difficult for consumers to cancel subscriptions and get a refund. (Cruz et al v. Syanpse Group, Inc. and SynapseConnect, Inc., Case No. 2018-00032240, California State Court – San Diego)
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