Consumer Affairs Division
Department of Commerce and Insurance
500 James Robertson Pkwy
Nashville, TN 37243-0600
(615) 741-4737/(800) 342-8385
To file a complaint online, click here.
Here’s a snapshot of Tennessee’s laws regarding deceptive advertising:
Tennessee Code § 47-18-104: Lists a number of unfair or deceptive acts that are deemed to be unlawful, including, but not limited to, advertising goods or services with intent not to sell them as advertised.
Some of the penalties that fraudulent or deceptive advertisers may suffer in Tennessee include:
- The return of money or property acquired by the unlawful advertising (Tennessee Code § 47-18-108(b)(1));
- Temporary or permanent revocation of a license or certificate to do business in the state of Tennessee, when the advertiser knowingly and persistently violated the law against deceptive advertising (Tennessee Code § 47-18-108(b)(2));
- Up to $1,000 for each violation of the law against deceptive advertising (Tennessee Code § 47-18-108(b)(3));
- Three times the amount of actual damages if the advertiser acted willfully or knowingly (Tennessee Code § 47-18-109);
- The cost of reasonable attorney’s fees of the person suing, if that person wins the lawsuit (Tennessee Code § 47-18-109).
Small Claims Court in Tennessee
If you’re not trying to recover big bucks, but rather just trying to recoup the money you spent on a product or service after being duped by a false ad, then you might consider filing a lawsuit in Small Claims Court.
For general info about filing a lawsuit in Small Claims Court, click here.
For info on how to file a Small Claims lawsuit in Tennessee, click here.
Researching Consumer Complaints
Tennessee provides copies of consumer complaints only to citizens of the state. If you are a citizen, you can send a Freedom of Information request to:
State of Tennessee
Division of Consumer Affairs
500 James Robertson Pkway, 12th Floor
Nashville, TN 37243
A sample Freedom of Information request can be found here.
**Please note that this page is informational only and does not take the place of legal advice. Please also note that the above summary is meant to provide a brief look at the laws in Tennessee, and not a comprehensive list.**
A court order that requires a person or company to do a particular act or to refrain from doing a particular act. Example? A court order prohibiting a company from using an ad that’s been deemed deceptive.
Compensation for losses that are proven to have occurred.