Texas

Who Can You Complain to in Texas?

Office of the Attorney General
Consumer Protection Division
P.O. Box 12548
Austin, TX 78711-2548
Consumer Protection Hotline: (800) 621-0508
https://www.texasattorneygeneral.gov/cpd/consumer-protection

To file a complaint online, click here.

Texas’s Laws

Here’s a snapshot of Texas’s laws regarding deceptive advertising:

Texas Business and Commerce Code §§ 17.45 and 17.46: Lists a number of false, misleading, or deceptive acts in the context of advertising that are deemed unlawful, including, but not limited to, advertising goods or services with intent not to sell them as advertised.

Possible Penalties

Some of the penalties that fraudulent or deceptive advertisers may suffer in Texas include:

Small Claims Court in Texas

If you’re not trying to recover big bucks, but rather just trying to recoup the money you spent on a product or service after being duped by a false ad, then you might consider filing a lawsuit in Small Claims Court.

For general info about filing a lawsuit in Small Claims Court, click here.

For info on how to file a Small Claims lawsuit in Texas, click here for a PDF handbook.

Researching Consumer Complaints

To obtain copies of complaints consumers have filed against a business, you can send a Freedom of Information request to:

Texas Attorney General
Consumer Protection Division
P.O. Box 12548
Austin, TX 78711-2548

A sample Freedom of Information request can be found here.


**Please note that this page is informational only and does not take the place of legal advice.  Please also note that the above summary is meant to provide a brief look at the laws in Texas, and not a comprehensive list.**


 

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The chief law enforcement official in each one of the 50 states; also refers to the person heading the federal government’s Justice Department

Compensation for losses that are proven to have occurred.

A court order that requires a person or company to do a particular act or to refrain from doing a particular act. Example? A court order prohibiting a company from using an ad that’s been deemed deceptive.

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