Published on October 10th, 20192
The DSA Waffles Over AdvoCare
And yet, AdvoCare remains a member of the Direct Selling Association, according to an online directory of 120 DSA members viewed on Oct. 10. The DSA, which touts a commitment to “the highest ethical business standards,” is still determining “next steps.” Even after ostensibly scrutinizing the details of the 29-page complaint, sections of which are quoted below, the DSA has decided not to take timely action to remove AdvoCare as a member.
- A losing venture for all but a select few: “To convince consumers to pursue AdvoCare’s business opportunity, Defendants … claim that AdvoCare offers the average person a financial solution that will enable them to earn unlimited income, attain financial freedom, and eliminate the constraint of traditional employment. In reality, the overwhelming majority of Distributors never earn compensation from the company.” (Page 4)
- On the emphasis on recruitment: “The clear directive of this structure is — as a leading Distributor instructed customers at Success School, AdvoCare’s marquee annual training event, which all of the Individual Defendants regularly attend and present at — for consumers to ‘recruit business builders who recruit business builders who recruit business builders…'” (Page 5)
- On the lack of emphasis on the product: “[P]roduct purchases are driven by the compensation plan and not by consumer demand for AdvoCare products, leading a recent AdvoCare CEO to observe that he was ‘not concerned about retailing the product … If you package dirt right and it’s got PGV (Personal Group Volume) on it, the Distributors will buy it.'” (Page 5) A September 2013 training document carried a similar message, equating AdvoCare’s business opportunity to the main course and its products to the appetizers, and stating that selling product over the business was “like going into [a] Steak House and … ordering the cheese sticks…” (Page 22)
- Quoting a top distributor who said at a 2014 company event that it’s okay to essentially lie to recruits: “It shocked me how when we said, ‘this time next year, we’re gonna replace our income, be able to leave our jobs,’ I didn’t quite believe it in the back of my mind … But when we would say it, people would say, ‘really?’ and I’m like, oh my gosh, they believed me.” (Page 11)
The DSA, whose Code of Ethics prohibits pyramid schemes, said in response to an inquiry by TINA.org last week that “there are steps set forth by the Association’s Governance structure to ensure due process is afforded DSA member companies.” DSA President Joe Mariano similarly reserved judgment in a statement published on the DSA website when the settlement was announced. “We will swiftly engage our process and review the FTC order released today to determine our next steps,” he said. The statement expressed a level of unfamiliarity with how the FTC polices the multilevel marketing industry.
This stands in stark contrast to how the DSA has responded to non-members who have faced similar pyramid scheme charges. For example, after the FTC and several state attorneys general filed a lawsuit in January 2013 against Fortune Hi-Tech Marketing, an alleged pyramid scheme, Mariano commended regulators the very next day “for their comprehensive, ongoing efforts to identify and prosecute illegal and fraudulent pyramid schemes…” While the lawsuit eventually resulted in a settlement order that imposed a judgment of more than $169 million and included a multilevel marketing ban, the DSA issued its press release (“FTC Action Against Alleged Pyramid Scheme Affirms DSA Membership Process”) more than a year before the May 2014 order. More recently, following Washington state’s January 2019 complaint against LuLaRoe, which accuses the clothing company of running a pyramid scheme, Mariano said in a statement at the time:
Sadly, not all companies in the direct selling channel are DSA members, and non-members like LuLaRoe do not accept, as members are obliged to, the requirements of DSA membership and our Code.
But AdvoCare is special. Not only is it a Top 20 member company, its former CEO, who is now permanently banned from multilevel marketing, is in the DSA Hall of Fame. (Connolly was inducted in 2008 when he was executive vice president of global sales at Avon.)
AdvoCare may have changed its business model to a single-level marketing compensation plan earlier this year — perhaps to avoid an even larger monetary penalty, some have posited — but that does not undo the damage that had already been inflicted under the previous multilevel marketing business model. Moreover, when TINA.org asked the DSA if it had reviewed AdvoCare’s new business plan, a spokeswoman would only say that the plan has been submitted.
Find more of our coverage on DSA member companies here.