Tom’s of Maine’s ‘Naturally Dry’ Deodorant
September 21st, 2016
Tom’s ad claims were challenged by Unilever, maker of competing AXE and Dove deodorants. After investigating the issue, NAD recommended that Tom’s cease calling its deodorant “Naturally Dry,” as well as discontinue claims that the product contains “natural powder” and that the stick “really works. Naturally.”
The Colgate-Palmolive Company, which bought Tom’s in 2006 for $100 million and also lists Speed Stick among its deodorant brands, said it is going to appeal the decision to the National Advertising Review Board. The consumer goods giant argued that the “natural” claims at issue have already been hashed out in a $4.5 million class-action settlement that awarded restitution to consumers who purchased any one of several Tom’s products.
NAD maintained that it had authority because the settlement “did not require changes to the challenged advertising claims.”
Surveys show that consumers are willing to pay more for a product marketed as “natural.” Yet, the FDA does not have a formal definition for the word. That may change soon, though, as the agency reviews thousands of public comments on the matter.
Find more of our coverage on the marketing of wholesome, eco-friendly, feel-good “natural” products here.
The National Advertising Division, or NAD, is an investigative unit of the advertising industry’s system of self-regulation. It is administered by the Council of Better Business Bureaus. NAD asks advertisers to substantiate or change their claims in advertisements. As part of a voluntary system of self-regulation, however, its recommendations can be ignored by the offending advertisers. In those instances, NAD refers the offender to federal consumer protection agencies.