Turbo Tax’s Free Services

Between May 2019 and January 2020, multiple class-action lawsuits were filed against Intuit regarding its marketing for Turbo Tax’s free tax filing services. The complaint alleges that the company deceptively markets free tax filing services to low-income taxpayers but then directs consumers who are eligible for free tax filing services to the software they must pay for and makes it difficult for consumers to find its free tax services. The complaints also allege that these practices violate an agreement the company entered into with the IRS in which Intuit agreed to provide free tax filing services to low-income taxpayers.

Another lawsuit filed in May 2019 alleges that Intuit marketed free tax services for members of the military in the 2018 tax year using similar deceptive marketing tactics. (Nichols et al v. Intuit Inc., Case No. 19-cv-2666, N.D. Cal.)

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