U-Haul’s Reservation Guarantee Policy

In May 2018, a class-action lawsuit was filed against U-Haul for allegedly falsely representing its reservation guarantee policy. Specifically, plaintiffs claim that, if a customer makes reservations and does not receive the agreed upon equipment size, location, or pick up time, U-Haul will pay the customer $50 when, according to the complaint, the company often fails to pay the $50 when the correct equipment is not available at the specified time and location. (Newman et al v. U-Haul Co. of New York and Vermont, Inc., U-Haul International, Inc., and Amerco, Case No. 18-cv-4751, S. D. NY.)

For more of TINA.org’s coverage of U-Haul, click here.

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