U-Haul’s Reservation Guarantee

August 2017: The case was voluntarily dismissed with prejudice, the reasons for which have not been disclosed.

June 2017: A class-action lawsuit was filed against U-Haul for allegedly falsely representing that it guarantees it will pay $50 to any customers who, after making U-Haul reservations, do not receive the correct equipment size, location, or pick-up time when, according to the complaint, the company consistently fails to pay the guaranteed amount. (Nguyen et al v. U-Haul Co. of New York, Case No. 17-cv-3947, E.D.N.Y.)

For more information about TINA.org’s coverage of U-Haul, click here.

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When a complaint is dismissed with prejudice, it cannot be refiled.

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