Who Can You Complain to in Utah?

Utah Division of Consumer Protection
Heber M. Wells Building, 2nd Floor
160 East 300 South, P.O. Box 146704
Salt Lake City, Utah 84114-6704
(801) 530-6601/(800) 721-SAFE
E-mail: consumerprotection@utah.gov

To file a complaint online, click here.

Utah’s Laws

Here’s a snapshot of Utah’s laws regarding deceptive advertising:

Utah Code § 13-11a-3: Lists a number of acts that are deemed deceptive trade practices, including, but not limited to, advertising goods or services or the price of goods and services with intent not to sell them as advertised.

Possible Penalties

Some of the penalties that fraudulent or deceptive advertisers may suffer in Utah include:

  • An order to publish corrective advertising by the same media and with the same distribution and frequency as the deceptive advertising (Utah Code § 13-11a-4(3)).

Small Claims Court in Utah

If you’re not trying to recover big bucks, but rather just trying to recoup the money you spent on a product or service after being duped by a false ad, then you might consider filing a lawsuit in Small Claims Court.

For general info about filing a lawsuit in Small Claims Court, click here.

For info on how to file a Small Claims lawsuit in Utah, click here.

Researching Consumer Complaints

Only certain consumer complaints that meet specific criteria are made public by the state of Utah. Consumers can only get copies of complaints about a business if 50 or more are filed against the business in the past four years, or a consumer claims to have lost $3,500 or more with the business. To obtain copies of such complaints, you can send a Government Records Access and Management Act (GRAMA) request to:

State of Utah
Department of Commerce
Division of Consumer Protection
60 East 300 South
Box 146704
Salt Lake City, Utah 84114-6704

A sample GRAMA request can be found here.

**Please note that this page is informational only and does not take the place of legal advice.  Please also note that the above summary is meant to provide a brief look at the laws in Utah, and not a comprehensive list.**

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A court order that requires a person or company to do a particular act or to refrain from doing a particular act. Example? A court order prohibiting a company from using an ad that’s been deemed deceptive.

Compensation for losses that are proven to have occurred.

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