Who Can You Complain to in Washington?

Office of the Attorney General
Consumer Protection Division
800 5th Ave, Suite 2000
Seattle, WA 98104-3188
(800) 551-4636/(206) 464-6684
Email: csu@atg.wa.gov

To file a complaint online, click here.

Washington’s Laws

Here’s a snapshot of Washington’s laws regarding deceptive advertising:

Washington Revised Code § 19.86.020: States that unfair or deceptive acts or practices in the conduct of any trade or commerce are unlawful.

Washington Revised Code § 9.04.010: Makes it unlawful to use advertisements that contain untrue, deceptive, or misleading statements.

Possible Penalties

Some of the penalties that fraudulent or deceptive advertisers may suffer in Washington include:

Small Claims Court in Washington

If you’re not trying to recover big bucks, but rather just trying to recoup the money you spent on a product or service after being duped by a false ad, then you might consider filing a lawsuit in Small Claims Court.

For general info about filing a lawsuit in Small Claims Court, click here.

For info on how to file a Small Claims lawsuit in Washington, click here.

Researching Consumer Complaints

To obtain copies of complaints consumers have filed against a business, you can send a Freedom of Information request to:

Attorney General of Washington
Administration Division
P.O. Box 40100
Olympia, WA 98504-0100

A sample Freedom of Information request can be found here.

**Please note that this page is informational only and does not take the place of legal advice.  Please also note that the above summary is meant to provide a brief look at the laws in Washington, and not a comprehensive list.**


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The chief law enforcement official in each one of the 50 states; also refers to the person heading the federal government’s Justice Department

A court order that requires a person or company to do a particular act or to refrain from doing a particular act. Example? A court order prohibiting a company from using an ad that’s been deemed deceptive.

Compensation for losses that are proven to have occurred.

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