West Virginia

altWho Can You Complain to in West Virginia?

Office of the Attorney General
Consumer Protection Division
P.O. Box 1789
Charleston, WV 25326
E-mail: complaint@wvago.gov

To file a complaint online, click here.

West Virginia’s Laws

Here’s a snapshot of West Virginia’s laws regarding deceptive advertising:

West Virginia Code§ 46A-6-102: Lists a number of acts deemed to be unfair or deceptive, including, but not limited to, advertising goods or services with intent not to sell them as advertised.

West Virginia Code§ 46A-6-104: States that unfair or deceptive acts (including deceptive advertising) are unlawful.

Possible Penalties

In Virginia, courts can order fraudulent or deceptive advertisers to pay actual damages or $200, whichever is greater (West Virginia Code § 46A-6-106).

Small Claims Court in West Virginia

If you’re not trying to recover big bucks, but rather just trying to recoup the money you spent on a product or service after being duped by a false ad, then you might consider filing a lawsuit in Small Claims Court.

For general info about filing a lawsuit in Small Claims Court, click here.

For info on how to file a Small Claims lawsuit in West Virginia, click here.

Researching Consumer Complaints

To obtain copies of complaints consumers have filed against a business, you can send a Freedom of Information request to:

State of West Virginia
Office of the Attorney General
State Capitol Building 1, Room E-26
1900 Kanawha Boulevard East
Charleston, WV 25305

A sample Freedom of Information request can be found here.

**Please note that this page is informational only and does not take the place of legal advice.  Please also note that the above summary is meant to provide a brief look at the laws in West Virginia, and not a comprehensive list.**





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