June 21st, 2018
Recently, it was William-Sonoma’s turn to rewind the training tapes.
After the FTC found certain Chinese mattress pads labeled “Crafted in America” on a Williams-Sonoma-owned website, the home-furnishings retailer told the agency that, in addition to correcting the errors, it retrained personnel on the “appropriate processes and policies” for verifying country-of-origin information. Based on these steps, the FTC closed its inquiry.
Williams-Sonoma attributed the errors to a mix-up with SKU numbers. They appeared on pbteen.com, the teen section of Pottery Barn’s website. Williams-Sonoma acquired Pottery Barn in 1986.
Find more of our coverage on Made in the USA claims here.