2015: A class-action lawsuit was filed against XOOM Energy (a company that sells electricity and gas to consumers through a network of sales representatives who are paid based on commissions) for allegedly using a deceptive “bait-and-switch” scheme. The complaint claims that the company represents that consumers who switch to XOOM Energy as their energy supplier will receive a low introductory rate followed by market-based rates and savings on their bills when, according to the complaint, the XOOM rates are not competitive or related to the prevailing market rates. The lawsuit was originally filed in 2015 and amended in 2016. (Todd et al v. ACN, Inc., XOOM Energy, LLC et al, Case No. 15-cv-154, D. Md.)
For more information about other class-action lawsuits filed against energy suppliers and TINA.org’s coverage of them, click here.